SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of familypops (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of familypops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s awesome super soft too great quality and price definitely recommend.
Product looks as shown. Great quality and fast shipping.
100 % esta padrisimo! La tela muy suave y buena calidad! Le compre talla 18 meses a mi niña de 11 meses y le quedo exacto! Ella pesa 11 kg. Aun asi le doy 5 estrellas
Этот костюм покорил мое сердце)) Качество идеальное! Прошито все очень аккуратно. Молния вставлена хорошо. Рог не заваливается назад или вперед. Ткань похожа чем то на велюр. Конечно эта вещь ни на каждый день, я специально брала его для фотосессии, и он оправдал все мои ожидания!
Товар пришёл за две недели и качество отличное, но с размером какая то путаница, я заказала размер 12м и на этикетке написано 80 , нам 8 месяцев и мы ростом не больше 70, а он нам впритык.
Viene un poco reducido pero a mi bb le quedó Perfecto, no es muy grueso, el diseño es muy bonito tal cual se ve en la foto
Супер супер суперу меня нет других слов,супер быстро,супер качественно и супер мимишно)))заказывала 14 Июля пришло 26 июля(до Батайска, Ростовская обл), качество вообще класс,нет ни ниточек ,все идеально,мне очень понравились материал,за такую то цену огонь,советую просто, супер,взяла размер 18M на упаковке была этикетка что это 90см,так как у нас доча высокая,в папу мы уже в 5 месяцев 72см,и я думаю что осенью зимой будет дома гулять уже ,запаха у вещи не было, качество такое мягкое.Вообщем берите,очень советую
забавный костюм, сшит аккуратно, на бирке размер 80, длинна без капюшона 45 см. После стирки совершенно не изменился
Pretty quick !!! Thank you
hermoso
todo muy bonito , pero este es premium, muy bonito . son tallas exactas, el pedido llego en perfectas condiciones y muy rápido, tardo un mes. gracias
От этого костюма в восторге )
produto incrível .. muito bem feito. É fresco por dentro.
всё как в описании! заказом очень довольна! немного торчат нитки но не критично. ткань очень мягкая.
bom
Me encantó muy buena calidad tela suave lo ame ❤❤❤❤
Ótima qualidade e o tecido parece uma pelúcia. É muito lindo!
très joli. colis arrivé 13 jours après la commande
very good quality. same as photo. recomended 100%.
вау вау вау супер бодик!!!! безумно милый мимими!!! прелесть! качество супер! мягкий очень качественный!!!!
muy bonito buena calidad
מהמם! בד נעים מאוד, תפירה איכותית! הגיע אליי אחרי שלושה שבועות.
Very good but size is a bit small. Fits like a Dutch size 68/74. So I recommend ordering size bigger.
tiene 15 meses y la talla 24 le queda bien. la de 18 meses le quedaria pequeña
Fast shipping to Israel - 18 days.
התחפושת ממש יפה . בדיוק כמו של קארטרס . הגיע סופר מהר תוך שבועיים. קנינו מידה 12m מתאים לתינוק בגיל 6 חודש . ממש ממליץ
es muy bonito y suave, ha llegado super rápido pero mi hija tiene 15 meses y el de 18 meses que pedí le queda pequeño, no le puedo poner la capucha
very good costume and very fast delivery