SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of familypops (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of familypops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK.
İt is good normally my size is M but I got XL and this XL fit me perfectly
Fast delivery and good quality product!
The fabric is good quality, it is soft, and printing is good too. The size in women is a little wide. If you are m for example, you can order s and it would look good. I ordered m and it's a little loose.
very fast shipping, good quality :)
Very fast delivery, good product, we love it! My size is M but its a bit big but its not problem. Fine quality and soft. recommend store!
Great T-shirt Very fast delivery
Seller outstanding, excellent quality, parcel received in 20 days.
Bien
If i could put 10, i would put. Asked the store to send me t-shirts as soon as possible and they came from china in 8 days!!! And t-shirts, and printing of excellent quality, the size approached, i'm delighted, this is one of the best purchases on ali. Thank you very much!!!
jusr perfect!
Baby L for baby 3 years that is 106 cm tall and weighs 16 kg.
Fast wysyla idostawa. Courier. Size compatible with table. Qualityand good
Good quality, it came in less than a month. Corresponds to the size. I recommend
Perfect , recommend, thanks
Pleasant material, ordered sizes as in russia i buy (zh. 42-s, m. 46-48m)
Advertising is just a shirt to order s shirt separately. I got one and asked for the others. Looks good fabric
hey. you shipped 2 daddy shirts instead of 1 mommy shirt i order.
Baby M for my 2 years old daughter (98cm and 14kg) is little bit to big. will fit perfect on 3/4y
Thanks. the sizes match. Very satisfied
The quality is excellent. The product is very fast. All satisfied
Product and great. But the size is much smaller than our grade Brazilian. Bought G, and amounted to a P Our.
The parcel to the kharkiv region was 1 month. Brought her postman ukrpost home. By the size of all the t-shirts came up, and the child 2 years old i took on a size larger-m (3 t), and in vain, well, nothing for the next year will be worn. All sizes are accurate in the description. Mom with parameters 94-84-104 ideally size l came up. Dad with a weight of 105 kg with an increase of 182 cm with a small tummy size 2xxl came at the time, though tight, who likes more freely, take 3xxl. On t-shirts it is written 100% cotton, but as they say on the fence is also written. According to my feelings there are 50 to 50 with synthetics, well, or 70 to 30. God forgive me if i have made a manufacturer. But this is not the 100% coton from an expensive branded store that is soft and dense, and this "100% coton" is a little protruding and glass to the extent, but can be worn. The knurling is bright like a quality, a little smells of paint. I put the manufacturer 5 stars. His 5-6 $ for a t-shirt he earned, but no more than that.
True to size
The baby size is smaller than the one they wear with those months. You have to order one size more than the one normally used. The drawing seems to be well printed and the cotton looks good quality.
T-shirts are cool. Cotton. Without side seams. No smell. Adults are slightly lighter than children's t-shirt (adults are more dark blue than black). In size-took a larger size. Delivery month.
perfect
Quality is good, the sizes fit all, bought 5 t-shirts, waited for the order 3 weeks about
The size is perfect, everything exactly matches! I thought it was expensive, but it was sewn qualitatively, the material is dense, 100% cotton, it's not a pity all the same money. But the color is a little different, in the sun or when the flash it is clear that the children's black, and the rest are more faded colors.