SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of familypops (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of familypops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a photo shoot excellent product but for everyday life .... the white sleeves-it unfortunately, not very practical :( quality after reading reviews, better than expected. but in general, beautiful, neat, pretty soft blouse. the sizes given line match
There is a part of synthetics
Size 2xl went to 48-50. delivery fast.
super
The quality as in the material seems very soft and good. Waiting eagerly for an occasion....where i can wear.
As described. Dad: 180cm 70kg Mom: b164cm 50kg Girl: 85cm 12kg For mom and dad, we ordered slim size. And for the girl, one bigger size to use next year too. Nice quality and fast shipping
Goods came after almost 2 weeks. the most interesting thing that I ordered June 6th 2 blouses, which has not yet come, and ordered the 9th and she had me on the 23rd of the hands. there is little smell, a little noticeable speck and who knows Chinese on the photo you can read the part of))
Perfect ..... Will be back to buy from this store
Everything came just in size!
good jacket, nice material, minus one sleeve short
Multumita de calitatea lor.
Came to me in less time than i thought CARVING las are small, luckily i read the comments and ordered A CARVING More big To each ONE, are very nice, are ideal To spring.
Just super! the quality is excellent, size corresponds to the table. 48-50 went on l. fast delivery
42 m size went well. the fabric a little stretching. the goods are good, as in the picture.
Cozy blouse nice, high quality!
Came all excellent))) delivery 2 months
Super thank you
Very very nice im very happy with it and the material amazing thank you
Seller not so cool guvenilir and shipment surely not so cool without the quick 20 gune ulasti to my hand. softee urunun quality mukemmel kumasi
Son rise 79 cm. sweater sat well and there is still stock up. so no complaints. very good look.
Ordered 3 sweaters) for a photo shoot! quality corresponds to the price)
Love it
Very cool cardigan, myagenkie, pleasant to the body! look great! went a little more than a month to Moscow. order, you will not regret!