SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of familypops (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of familypops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received in 15 calendar days in Brazil. Prefect! Top quality.
The 3-4 year old looks small, I hope my daughter is 2
The color is the same super color
Excellent product. Size 12-13 t girl size suitable for a girl. Excellent fabric and finishes
Baby's is much smaller than the description says
The goods came to everyone, except for her daughter, at 98 cm of growth she was small, it came in 10 days
Very good
Order a size up
Everything came to everyone, the quality is excellent. Shipping mega super fast
Beautiful swimsuits, very satisfied. I ordered myself the size s, the height of 163, 54 kg sat perfectly. My daughter has not yet measured, i think it will do. The store is the best, asked to send faster, sent immediately, and after 12 days the order was already with me. It is a pity that you can not put 10 stars!
I love it.
Great
It came to kazan very quickly) about two weeks) i liked it very much) i ordered it for my husband, for my daughter, for myself .. My husband ordered m, came up, somewhere to the knees they, for my daughter ordered 2 t, size a, daughter 5 months, perfectly sits) even for a year, 1,5 fit i think) i ordered s myself, approached, only the chest is too low as if, openly strongly) and so like. I'm happy) the material is pleasant, sewn well, there is no smell)
Great quality , all as on picture , very fast delivery. I wear an S ordered L and it fits . Nevertheless as the other already commented for 170 the suit is bit short so the décolleté is really exposed :D for my daughter: size 2-3 fits for 92 sm baby
perfect! thank you!
Love it
It's really beautiful.
Mom's suit that very good, excellent. Seller took too long to ship almost the deadline for protection, but arrived very fast to mexico, only 15 days.
Great quality and fits true to size
5 * daughter 3 years, height 96 cm-swimsuit size 3-4 years sat perfectly, next year will be small.
SIMPLY EXCELLENT!! A great buy!! Bought a mom XL, dad and boy T2. Served all perfect. No smell, the pattern has vibrant colors and the quality is great! Arrived in less than a month in Brazil.
Ordered a swimsuit and two swimming trunks, the quality is excellent. Walked a month everyone is happy. Thank you very much!!!
Very nice. The product description is very accurate.
Swimsuit 3-4 years on 100 cm in stretch)) but an adult swimsuit size m small in length (my height is 168) on the chest is stretched with difficulty, it was necessary to take the size of l
To the quality of claims there) size m at 75 v about the waist 70 hips 90 growth 163 want to dinah for more, but also so well children for 5-6 years very small for a year 2-3 hl male for a height of 180 weight 76 kg came only the elastic band wide had to be pulled, it came very quickly.
Will buy again
Product fabric is very molded and came to Turkey in 3 weeks. mould is fully compatible
Jersey a little too narrow, but as in the photo!
Quick shipment., really cute.
Swimsuit is good but at a height of 174 as it is a little too small, but again i still did not understand myself because the cutout in front seems deep but maybe it should be
Perfect are identical, good quality, arrive super fast, it looks good just the size for girls says xl and pedi T5-6 and it's a little under the cleavage but it other perfect, very satisfied
Ok
Love it!
Order shipped quickly, excellent fabric and a very good contact with the store, thank you very much for the gift
Super all as the description
Ameiiiii! Great quality!!! Well tailored!!! Thank you, are beautiful
Nice and good quality
IS good quality, but the size 2 T is very small
Perfect size, material and nothing transparent. Very well finished!
Everything is super! The fabric is pleasant, sewn perfectly! Thank you store❤
Lovely suits! I worried that the material wouldn’t be good but it’s fine for the water. Took about 3 weeks to get here in America. Only problem I had was communication. I asked the store to ‘drop ship’ the item to me, and it still came with their little girls and name on the packaging. Overall, good items.
I saw many comments said there is no color difference ,it's ture,material is not thin,Quite recommend this store
The shorts are good quality. As the picture show,no color difference.Delivery fast ,We are going to have a vaction soon
Thanks store,Fast delivery and no color difference
Одежда хорошего качества, цвет выдерживает стирка ОК
Very beautiful
Corre muy pequeño
its ok
Muy bellos. me encantaron! llegaron en perfectas condiciones y antes de lo esperado...
Perfecto!!!!