SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of familypops (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of familypops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent dress for its cost. Threads stick out somewhere, but easily cut off. Dress with lining and skirt with two layers of mesh for splendor. The bodice of the dress is also lined. The tail is fastened with buttons. In each color 3 layers of tulle colored and top fourth layer of tulle with sequins, in e they are fixed on white tulle. About the size i will add later. Delivery: the parcel arrived according to the deadline declared by the store. I ordered 21.08.18 took from the post office 18.08.19 to dr managed to this main thing.
Super hermosooo dress, super or all my expectations, super recommended! 5 stars❤
Dress received is identical to the sales photo.
Our dress came. Very beautiful. Exactly the same as in the video. Took 3 t, on the height of 94 cm. The village is perfect. Very fast delivery, less than a month.
All very well, beautiful dress
This is a super dress, just like the picture
All is well, only very sorry that the dress is big, I wonder if i order again, will have time to get to october, a smaller size? .. My daughter is 3 years old soon, but the dress is like 5-year-old ..
Very fast SHIPMENT
Beautiful dress, as in the picture. On the growth of 125 took 7 years (140) on a thin girl the village is good in growth, in width... No, but it's expected. Beautiful tail-the child is delighted. Definitely worth your money)
Perfect
It's more beautiful than it is peraba 5 stars good store good product
Dress super! Purchase is happy))) thanks)
great quality! perfect and fast shipping!
Very nice dress just a very unpleasant smell when opening the package
The dress is very beautiful. The store is well done, sociable and will quickly send the goods, helped to choose the size
Very good quality.. Equally steaming strijkje of the dress and it is perfect
מעלוה
Cool dress, thank you very much, very fast delivery
13 days to Holland . The dress is amazing . Very good quality/price . Super happy