SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of familypops (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of familypops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Autumn cute dress, everything is well sewn. Fast shipping. Seller recommend
Delivery long took 2 months. But the dress is very beautiful and worth waiting
The goods did not come. The track was not tracked anywhere. Opened a dispute, the store refused to return the money, said wait .... Thanks to AliExpress, returned the money.
Sewn an elastic band with beads on the back, so as not to fall off the shoulders
Delivery in 10 days. At the height of 116 came 5 T
The dress is excellent! Truth on plump girls my skinny and dress on it
Dress Super. Beautiful. But ordered for the matinee for the new year, and the delivery pumped. The dress came on January 10, and ordered November 20. I took it just, we 2 years 10 months, 96 cm height size 2.
The dress looks gorgeous. Plus to this, very fast delivery, to moscow delivered in 12 days! Thank you store!
Delivery to the pskov region 13 days!!!! For 3 years took 3 t. Now 2,9 is great, but now sits well. Dress is good,
Very cute dress, nice quality
Height of the child 115, ordered 120. Turned Out To Be tailgating. Looks good, one time to dress up for a birthday will come down! At my request, the store quickly sent the goods, thanks to him!
The dress came in 10 days! I liked it. For 2,5 a little big. We took a little growth.
Delivery is fast, two weeks to the moscow region. Dress as in the photo of the store. On the girl 22 kg height 115 took 6 t just right. It is washed perfectly with hands, nothing happened with feathers (just count neatly). Thank you seller!
Pretty. Size 12 months us at 11 slightly too big. But there is no zipper on the dress, so it is provided to make it easier to put on. The dress is beautiful, corresponds to the picture. Stylish can be youthful
Super!!! sewn neatly, threads do not stick out anywhere. on the growth of 101 perfectly fit 3 t. Very fast delivery, 2 weeks to minsk. many thanks to the store, my daughter is delighted, and i too)))
It comes fast and in perfect condition i recommend you.
Very beautiful, a little big 3 t for 2 years, thanks
Beautiful dress! For 3 years took the size of 2 t, the village is good, the back can not be sutured.
The dress is very beautiful and very fast delivery, literally days 10 to the rostov region. I ordered my daughter's birthday, i thought i would not have time, but it came exactly for the day. And because there were may holidays, even faster it was possible. Many thanks to the store for mega-fast delivery. Very timely and today already visited this dress at a photo shoot. Daughters exactly 2 years old, took the size of 80. And correctly did, thanks to the reviews who wrote that you need to take on a smaller size, but definitely not more definitely.
Beautiful dress, everything is perfect and consistent with the photos!! Shipping was very fast!! Super I recommend
Dress identical to the store's image, very nice and good quality, it has lining is not annoying for the girl. Everything came well i asked size 4 for a 3 year old girl and it was perfect for her. It takes the two months they say.
The dress is super, but with the size a little not guessed. Ordered 4 t-the dress is written 110, but it is 104 ((((, we have a height of 108 and we are a bit short.
Very beautiful dress! Fast delivery, excellent quality! Took on the dr 4 years size 3 t, the growth of the daughter is about 106, the weight of 16 kg, sits remarkably, looks too! Lush, elegant, the valley is not short at all, next new year we will still wear. The width is slightly loose, you can sew a dropper, but i most likely leave it. Daughter in it dances all evening-nothing falls, does not interfere)) purchase mega is happy!
Delivery is fast, the dress is very beautiful, the quality is good, read reviews and took by age, now for 8 months just, for a year i'm afraid maybe not enough
Very well done, good quality fabric and applications. Size 5 for girl 125 cm, 23 kg. It fits you now, perfect. (The stain on the photo is water, got wet when testing it)
The dress is wonderful for your money. Not super quality, but looks very decent for the photo. For 2 years the village is fine, though it is a little difficult to put on, as it is not unfastened anywhere. Sequins along the edge of the armhole deliver a small discomfort. Ideal for photo shoot, but not for socks. It came very quickly! 2 weeks to rostov region
The dress is very beautiful, the height of 104-110 took the size of 100, 4 t, the height is excellent, but wide. A little need to sew. Lush, the child really liked
Beautiful dress, pretty lush. Fast shipping and delivery of goods. Corresponds to photos. The dress itself is quite wide, we need to suture 2-3 cm sequins stroller skin, leave micro scratches on the body. For comfortable socks, it is necessary to process edging. Thank the store for the promptness and beautiful goods.
Dress too beautiful as in the picture! Thank you
Everything, as in the description. Beautiful, elegant dress, odorless and thread.
Reached omsk in 13 days. Very pretty) wide in the belt. On the height of 88 cm took the size of 3 t. Rostovka on the dress 100. But very cool) the threads do not stick out. 3 layers of tulle and lining.
The dress came for 2 weeks, thanks for the fast delivery. I ordered for a year, even a little more, a very beautiful dress.
Ordered 2 times, the first did not fit the size, so took the biggest) the quality is just super, for such funny money, happy as an elephant) oooochen pleased delivery, less than 20 days, definitely recommend the store)
Pleasant shock, the dress came to kiev for 7 days! Super fast. The store quickly sent the order, thank you very much. Size 2 t for 2 years, a little big, but if less, will not really wear, because there are no fasteners. The top is wide, but absolutely not critical, i will sew two buttons and will be excellent) the lining of synthetics, the edges of a little colitis, the t-shirt under the bottom is needed. Tulle on the skirt, soft. The dress looks very beautiful and stylish. Thank You
For 11 months took the size 2. a little big, falls off the shoulders. Parameters daughter-height 73 cm, weight 10 kg. Dresses easily. On the back i sew a ribbon to tie and tighten the dress. Quality is good.
Thank you so much. It came very quickly. I ordered february 5 and received february 23. Very beautiful dresses. Just chic!!!;)))
Deep cut at the back and wide shoulder but beautiful still.
Got our platice. Were very satisfied. The seams are all even.
Very beautiful dress. I really ordered more. And shipping is good
The dress is wonderful, i paid for the delivery faster, everything came very quickly, thank you to the store, definitely recommend and i will still order! By the size it was possible to take less, things we buy 98 dress with the marking 100 more. It is wide, without zipper
The dress came oooochen quickly!!! Dress fire!!! Cool of course!!!!
Great dress! Took for the summer for the holiday. My daughter is 110. I didn't want a stock in size. But slightly it is, at the waist. Just before the summer another 5 months :) measured on the sweater and pants...
Order 23.12, and 04.01 i already received a letter that half a century in the mail!!! Incredibly fast! The truth in the mail did not rush to give, did not notify, had to go to them and they were looking at my address. The dress is excellent, i thought the comments that it is not quite magnificent, prepared that we will sew the petticoat, but in fact it turned out to be the most, i will not sew anything. The dress is very decent, the feathers are chic)
The dress is very beautiful and stylish! Matches the photo. Kind of in size. I ordered my daughter by the method of poke and it's a pity that we do not have enough, because well, very beautiful and stylish! Even the gray color looks cool! In front of sequins, the bottom is several layers of tulle, the lining is satin with a mixture of cotton (very pleasant and not electrolyzed). Shoulders in the most delicate feathers. In general, i definitely recommend to buy! Delivery of the week 3.
I ordered 8.12, 8.01 came to penza. The dress is beautiful, but prickly (((i will finalize and wide. In general, i liked it. Thanks to the store. I advise you.
The dress is chic, the child is happy. Size fits
Beautiful dress for its price. Delivery month. I recommend!
I ordered two dresses for my crumbs. It came two weeks to bashkiria, the dresses are beautiful, quality. The only thing on the back is the cutout is too deep, from this strap, although wide constantly strive to bare the shoulders. There are no locks, it dresses through this cutout. I'll try to make loops and through them to pass a satin thin ribbon. I'll give it to the studio. The skirt is very lush, it pleased.
Excellent and lush dress! In chelyabinsk for 3 weeks! Took a smaller size, the child 6 height 110, came rough, sewn from the sides. In the reviews i read that wide.
I took it as a gift. Delivery per month. Track tracked. Of the shortcomings-feathers on the shoulders on the one hand were strongly wrinkled. The photo shows. And so quite